Recalls, as well as day-to-day returns and repairs, are a given in the electronics industry. They also have a profound effect on company reputation and bottom line. According to a recent survey by IBM -On average, warranty costs for electronics companies are close to 3
Most companies consider their warranty management process to be merely a cost and drain on revenue. Not many companies have invested in the warranty to improve customer satisfaction and cut costs. But, those companies which have invested in warranty management software saw 150% lower costs
“When you reduce the cost of failure, you see a big eruption of innovation.” – Gary Hauthier And this quote seems relatable to the current global warranty management system. Since the turn of the century, the total annual warranty management expenditure of the U.S. automotive
Think of a paper warranty card given by a retailer to a customer at the time of purchase requiring limited manual data entry that serves no other purpose. Now, imagine a digital warranty management system that registers directly with the manufacturer, checks counterfeiting, manages claims,